Performance Management

What We Do > Leadership Advisory > Performance Management

A  law firm business strategy is supported by its objectives, but are you measuring progress against those objectives effectively?

If you can’t measure it, you can’t manage it. Calibrate can help you define the critical Key Performance Indicators (KPIs) and metrics to measure the true performance of your firm’s efforts, including how those efforts help bring new business through the door.

Effective Performance Measurement

Setting the appropriate KPIs and metrics allows you to properly manage your team’s efforts towards the overall goal – be it increased profitability, lead generation, data governance, or other critical objectives. Calibrate can assist you and your team with:

  • Clearly defining overall business objectives
  • Identifying KPIs for your stated objectives
  • Developing metrics to accurately measure the work across your team/department
  • Combining cross-functional metrics (Marketing, Finance, HR, etc.) to paint a clearer picture of your firm’s overall performance
1

Review any current objectives, KPIs and metrics in place

2

Identify gaps in measurement framework

3

Develop additions and modifications to measurement framework

4

Change management with firm and/or department leadership

5

Integrate new measurement framework into reports, dashboards, etc.

Realization and the Three Bears… or “What’s Real About Realization?

Is realization all it’s cracked up to be as a law firm performance metric? Calibrate Managing Director David Schaefer recounts a parable.

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