Head of Consulting – Operational Excellence
Gordon empowers Revenue Enablers to measure business service functions in order to align internal systems and enhance performance. His methodology helps establish a definitive return on law firms’ human capital investments and delivers actionable intelligence.
Among Gordon’s primary responsibilities:
- Implement operational and performance improvement programs
- Use methodology to define strategic Key Performance Indicators (KPIs)
- Build data visualizations and dashboard for metrics
- Research emerging technology and tools
Gordon’s career includes more than 30 years at KPMG Canada, where he was involved in virtually every aspect of managing a professional services firm. Most recently, he was responsible for building and leading the Marketing Operations function at KPMG. In this role he led the implementation of a complex CRM system, personally created a firmwide digital marketing strategy and measurement scorecard, and oversaw a Centre of Excellence for Proposals and Pursuits.
Gordon also is an award-winning corporate communicator. Highly attuned to the dynamics of the partnership culture, he is comfortable working with senior executive teams to uncover their true business requirements, build consensus, create solutions and manage organizational change.
Gordon earned his bachelor’s and master’s degrees from the University of Toronto. A jazz pianist and educator, he lives in Toronto, Canada with his family.