The law firm COO role has evolved from operational backbone to strategic linchpin—but has firm leadership evolved with it? Calibrate’s CEO, Jennifer Johnson, recently appeared as a speaker during the webinar “The Modern Law Firm COO,” hosted by Blickstein Group.
Drawing on fresh data from the 2025 Law Firm COO Survey, the panel dug into how autonomy, authority, and trust – not just pay – shape COO success and retention. Throughout the conversation, a few key themes stood out:
- The COO role has expanded dramatically – firms are relying on COOs for integration, alignment, and enterprise leadership.
- The survey gives a rare, data-backed window into how COOs view their mandate, pain points, compensation, and authority.
- What we’re seeing mirrors Calibrate’s real-time work in the market: the role has outgrown many firms’ governance structures.
You can access the full conversation – and share it with your network – below.
